Support Policy Page
At Zeblaze Nepal, we are committed to providing the best support to ensure your smartwatch experience is smooth, efficient, and enjoyable. Our support policy is designed to help you with product usage, troubleshooting, repairs, and general inquiries.
1. Customer Support Services
We offer comprehensive support for all Zeblaze smartwatch models, including:
- Product setup guidance
- Software updates and syncing assistance
- Troubleshooting technical issues
- Warranty claim support
- Replacement and repair guidance
2. How to Contact Support
You can reach our support team via the following channels:
- Email: support@zeblazenepal.com
- Phone: +977-9801095045
- Live Chat: Available on our website during business hours
- Working Hours: Sunday to Friday, 10:00 AM – 6:00 PM
3. Warranty Support
- Zeblaze smartwatches purchased from authorized retailers or Zeblaze Nepal are eligible for warranty services.
- Warranty covers manufacturer defects and hardware malfunctions under normal usage.
- Warranty does not cover:
- Physical damage from drops, water (if non-waterproof), or misuse
- Unauthorized repairs or modifications
- Accessories such as bands, chargers, and screen protectors
4. Troubleshooting
Before contacting support, you can try:
- Restarting your smartwatch
- Ensuring software/firmware is up-to-date
- Checking the charging cable and adapter
- Resetting the device to factory settings
If issues persist, please contact our support team with your model number and a detailed description of the problem.
5. Repair & Replacement
- Authorized service centers handle repairs or replacements.
- Defective products under warranty may be repaired, replaced, or refunded at our discretion.
- Customers are responsible for shipping costs unless the product is defective or incorrect.
6. Response Time
- Email inquiries: Within 24–48 hours
- Phone support: Immediate assistance during business hours
- Live chat: Real-time assistance
7. Feedback & Suggestions
We value your feedback to improve our services. Please share your experience via email or through our website’s feedback form.
Zeblaze Nepal
Zeblaze is a forward-thinking smart wearable brand focused on delivering high-quality, affordable technology to modern users. Specializing in smartwatches and fitness devices, Zeblaze blends innovation, functionality, and stylish design to meet everyday needs. Its products feature advanced health tracking, GPS, Bluetooth connectivity, and long-lasting battery performance. Designed for both active lifestyles and daily convenience, Zeblaze aims to make smart technology accessible to everyone. With a growing global presence, the brand is committed to continuous improvement, customer satisfaction, and empowering individuals to live smarter, healthier, and more connected lives in a rapidly evolving digital world.
Follow Us
Mobile Apps
